Question 1

Do I need to pay for an appointment?

Accepted Answer

Yes! We dedicate a significant amount of time investigating each case thoroughly, which is why we charge a fee — to fairly compensate the effort and expertise involved.

Question 2

Is there any additional fees apart from the appointment fee?

Accepted Answer

Yes. The appointment fee paid during your initial booking covers only the preliminary investigation of your issue. There will be a separate fee for the completion of your job, which we will confirm with you before proceedings.

Question 3

Appointment has to be made with Raybeam Digital. Is it affiliated with Sajeewa?

Accepted Answer

Yes! Sajeewa has formed a team of specialists where team Raybeam Digital is directly supervised by Sajeewa.

Question 4

Is it safe to submit my personal information to them?

Accepted Answer

When scheduling an appointment, you only need to provide basic details to help us assess your issue. Any further information will be securely requested during the investigation. Rest assured, we do not store any records once the appointment is completed!

Question 5

Do you keep any of my personal information after the consultation?

Accepted Answer

No, we do not store your personal information after the consultation is complete. Any sensitive details shared during the investigation are used solely for resolving your issue and are handled with strict confidentiality. Once your case is closed, we only retain your appointment details for our records and any other information are securely discarded.

Question 6

Can you guarantee a resolution for my issue?

Accepted Answer

While we cannot guarantee a resolution in every case, we are fully committed to investigating your issue and presenting it to the respective platform’s support teams. The final decision and resolution ultimately depend on the platform’s internal policies and review process. However, our experience and direct approach significantly improve your chances of a positive outcome.